Your Biltong will be sent to you via Royal Mail,  please expect delivery within 1-3 working days after you receive an order dispatch email confirmation.

Our packages are classed as large letters, so they will fit through 90% of letterboxes. If you have specific delivery requirements, please let us know before your first delivery is sent to avoid your order going missing.

Fresh Biltong, Long Life Biltong, Drywors:

Orders over £50, subscription orders and local deliveries (London) are free.

UK deliveries to addresses outside of London which are below £50 costs:

Your delivery is important to us. That’s why we’ve designed our packaging for our biltong with letterboxes in mind. Our Biltong products fit neatly in a rigid, large letter sized envelope. If your letterbox is too small to accommodate a larger sized envelope, maybe have your fresh biltong delivered to your work address instead!

Sure! We know customers like to order Biltong in advance, so whilst checking out, just add a note on your order.

We send you email notifications to keep you informed of when we dispatch the order. You can always log in and check the status at any time.

If you’ have subscribed to Biltong, you can opt in to receive SMS notifications when purchasing a subscription.

We prepare fresh biltong for each order. If you are a subscriber, you will be able to change or cancel your plan before each weeks’ shipment before it is locked. For one-off orders, please feel free to reach out to us at info@thebiltongfactory.co.uk and we’ll do our best to get you taken care of.

As we prepare fresh Biltong for each order, we do not accept returns. If there is a quality issue or something you are unhappy with, please feel free to reach out to us at info@thebiltongfactory.co.uk and we’ll do our best to get you taken care of.

Yes, we make it extremely simple for you to pause your subscription if need be. Just head over to the account area, select your subscription and click the pause button. This will pause your subscription for 7 days.

We will remind you on the Sunday before we begin to prepare your Biltong. Our website allows you to easily change the flavours, moisture and thickness of any bag for your next delivery.

As we prepare fresh Biltong every week, you’ll have until midnight on Sunday to update your order, before it is locked and can no longer be edited. 

Feel to free to call us on: 0203 816 0225 or email info@thebiltongfactory.co.uk.